How do I cancel my Comcast Xfinity service?

Call Xfinity support or use online chat and say you want to cancel. Ask for a confirmation number, your return deadline and your final bill date.

Where can I return my Comcast cable box and modem?

You can usually return them at an Xfinity Store, at an approved shipping drop-off or by mail with a prepaid label. Ask the agent which options work in your area.

Do I have to return a modem I bought myself?

No. You only return equipment that Comcast rents to you. A modem you bought is yours to keep or reuse with your new provider.

What happens if I don't return my Comcast equipment?

Comcast may add an unreturned equipment fee to your final bill. Return every rented item before your deadline and keep your receipt as proof.

Do I need to return the remote and power cords?

Return anything the agent or your account lists as rented, including remotes and cords. If you are unsure, bring all of it to be safe.

What can I use instead of a cable box after canceling?

You can use a streaming device such as a Fire TV Stick 4K Max, Apple TV or Android TV Box with a streaming subscription. SubTV IP turns on as soon as you order and works with apps like TiviMate 5.x and IPTV Smarters Pro.

Does SubTV IP have a trial period?

No. SubTV IP is a paid premium subscription with 1, 3 or 12 month plans. Your access turns on as soon as you order.

Cancel Comcast Service: Return Your Cable Box and Modem (2026)

To cancel Comcast service, call or chat with Xfinity support and write down your confirmation number. Then return every rented box, modem and remote to an Xfinity Store or an approved shipping drop-off. Keep your receipt until your final bill shows a zero balance.

What You Need Before You Cancel

A little prep makes the call shorter. It also protects you from surprise charges later.

Your Xfinity account number. It is printed on your bill and shown in your online account.
A list of your rented equipment. Look in your online account or on your bill for each device and its serial number. A serial number is the unique ID printed on a sticker on the device.
Your new internet plan, already working. Set this up first so your home is never offline.
The original boxes or a sturdy box. You will need this if you ship your gear back.
A phone or pen. Use it to note the agent's name, the date and your confirmation number.

Step-by-Step: Cancel and Return Your Comcast Equipment

Follow these steps in order. Each step is one task, so you can stop and come back at any time.

Set up your new internet provider and confirm it works on a phone or laptop.
Move your TV or streaming stick to the new Wi-Fi. On most TVs, go to "Settings > Network", pick your new network and enter the password.
Sign in to your Xfinity account online and open the page that lists your devices. Write down every item and its serial number.
Check whether you own your modem. If you bought it yourself, keep it. You only return gear that Comcast rents to you.
Call Xfinity support or start an online chat, and say clearly: "I want to cancel my service."
Ask the agent three things: your confirmation number, your return deadline and your final bill date.
Unplug each cable box, modem and gateway. A gateway is a modem and Wi-Fi router in one device.
Gather the power cords and remotes too, along with any other parts the agent tells you to return.
Pack everything in one box, or carry it in a bag if you are going to a store.
Drop off the items at an Xfinity Store or at the shipping location the agent gives you.
Ask for a printed or emailed receipt that lists every serial number.
Take a photo of the receipt and the packed items. Save both until your account is fully closed.
Check your final bill when it arrives. Make sure no equipment fees appear on it.

Return Options Compared

You can usually return Comcast gear in more than one way. Confirm which options are open in your area when you cancel.

Return method	How it works	Proof you get	Best for
Xfinity Store	Bring your gear in person. Staff scan each item.	A receipt with serial numbers, given on the spot	People who live near a store and want instant proof
Shipping store drop-off	Take your gear to an approved shipping location. Staff pack and ship it for you.	A drop-off receipt and a tracking number	People with no Xfinity Store nearby
Mail-in return kit	Ask for a prepaid label or kit, pack the box yourself and send it.	A tracking number only	People who cannot travel easily

An in-person store visit gives the strongest proof. The staff scan each serial number while you watch.

If a Step Fails

Small problems are common. Here is how to fix the most likely ones.

The agent keeps offering deals

Agents often try to keep you. Say no politely and repeat that you want to cancel today. Ask for the confirmation number before you hang up.

A device is missing from your list

Compare your account list with the gear in your home. If something is lost or broken, tell the agent right away. Ask what charge, if any, will apply.

The receipt is missing serial numbers

Ask the staff to reprint the receipt with every serial number on it. Without serial numbers, it is hard to prove you returned each item.

Your final bill shows an equipment fee

Contact support and share your receipt photo and tracking number. Ask them to remove the charge and send you an updated bill.

What to Watch Instead of Cable

Many homes are dropping cable boxes and moving to apps. News outlets like NPR Technology and Financial Times Tech often cover this change in how people watch TV.

Once your Comcast gear is gone, you only need fast internet and a streaming device. A streaming subscription runs through an app instead of a rented box.

SubTV IP at a glance

SubTV IP (subtvip.store) is a paid premium streaming subscription. You can choose a plan of 1, 3 or 12 months. Your access turns on right after you order.

Uptime: 99.9%. Uptime means the share of time the service stays online.
Picture: 4K at 60 fps using HEVC. HEVC is a video format that keeps sharp pictures at smaller file sizes.
Stability: an anti-freeze server cluster, which is a group of servers that work together to cut down on freezing.
Payment: secure checkout with PayPal or a credit card.
Help: support through WhatsApp.

Supported devices and player apps

You do not need a new box from your old cable company. SubTV IP works on these devices:

Fire TV Stick 4K Max
Samsung Smart TV (Tizen)
LG webOS TVs
Android TV Box
Xiaomi Mi Box S
Apple TV

It also works with these player apps: TiviMate 5.x, IBO Player Pro, IPTV Smarters Pro, Kodi 21 and Flex IPTV. A player app is the screen you use to browse and play your streams.

Stop your internet provider from slowing streams

Some internet providers slow down video traffic. This is called throttling. Two simple settings can help.

On a Fire TV Stick, open "Settings > Network" and highlight your Wi-Fi network.
Press the menu button on the remote to forget the network, then select it again.
Enter your password and choose "Advanced" before you connect.
Type 1.1.1.1 in the DNS field. This is Cloudflare DNS, a fast public address book for the web.
On an Android TV Box, go to "Settings > Network & Internet", open your Wi-Fi network, set "IP settings" to "Static" and enter 1.1.1.1 as DNS.
In your player app, open the playback or buffer settings and set the buffer to 5,000 ms (5 seconds) if that option is offered.

A buffer is a small store of video that loads ahead of time. It keeps playback smooth when your connection dips for a moment.

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Tips to Avoid Extra Charges

Return gear early. Do not wait until the last day before your deadline.
Return everything at once. One trip means one receipt and less to track.
Keep proof for months. Save your confirmation number, receipt and photos together.
Watch your bank account. Turn off auto-pay only after your final bill is settled.