Can I cancel Xfinity cable online?

You can start with the chat on the Xfinity website or app. In some cases, the chat will pass you to an agent or ask you to call 1-800-XFINITY.

Do I have to pay a fee to cancel Xfinity TV?

If you are under contract, you may owe an early termination fee. If you have no contract, you can usually cancel without that fee. Check your account or ask the agent.

Can I keep Xfinity internet and cancel only cable TV?

Yes. Ask the agent to remove TV and keep internet only. Then ask for the new monthly price with all fees.

Where do I return my Xfinity cable box?

Ask the agent for the return options when you cancel. You can usually return it at an Xfinity Store or ship it back. Always keep your receipt.

What happens if I don't return Xfinity equipment?

Xfinity may charge you for any rented gear that is not returned. Return everything soon and keep proof of the return.

Does SubTV IP have a trial?

No. SubTV IP is a paid subscription with 1, 3 or 12 month plans. Your plan starts as soon as you order.

What DNS should I use for smoother streaming?

Many people use Cloudflare DNS at 1.1.1.1. You can set it in your TV's network menu or on your home router.

How to Cancel Comcast Xfinity Cable and Lower Your Bill (2026)

To cancel Xfinity cable, call Xfinity or use its online chat, ask to remove TV and keep internet only, then return the cable box. You can then watch TV through a paid streaming plan. For many homes, this lowers the monthly bill.

What You Need Before You Start

Get these things ready first. The call or chat will be faster.

Your Xfinity account number, which is on your paper or online bill
The name and address on the account
Your account PIN or the last four digits of the account holder's Social Security number
A list of every cable box, remote and card you rent from Xfinity
Your contract end date, if you signed a contract
A streaming device, such as a Fire TV Stick 4K Max, Android TV Box or a smart TV

A contract is a deal where you agree to stay for a set time. If you leave early, you may pay an early termination fee. That fee is a charge for breaking the contract. Check your bill or your online account for it before you call.

Step-by-Step: Cancel Xfinity Cable TV

Follow these steps in order. Each step is one action.

Sign in to your Xfinity account and write down the services you pay for.
Check whether you have a contract and when it ends.
Call 1-800-XFINITY (1-800-934-6489), or open the chat on the Xfinity website or in the Xfinity app.
Say "cancel TV service" or "disconnect TV" when the system asks why you are contacting them.
Tell the agent you want to remove cable TV and keep internet only.
Listen to any retention offer. A retention offer is a deal Xfinity makes so you stay.
Ask for the exact new monthly price for internet only, with all fees included.
Ask for a confirmation number and the date the change takes effect.
Ask how and where to return your cable boxes and remotes.
Return all rented equipment and keep the receipt.
Check your next bill to make sure the TV charges are gone.

Why You Should Keep Internet

Streaming TV runs over your internet. If you cancel all Xfinity services, you will need another internet provider. For most people, the simplest way to save money is to drop TV and keep internet.

Compare Your Options

This table shows the main choices. Pick the one that fits your home.

Option	What You Keep	Equipment	Contract Risk	Best For
Keep full cable bundle	Cable TV and internet	Rented cable boxes	May renew a contract	People who want no change
Downgrade TV package	Smaller TV plan and internet	Rented cable boxes	May reset your deal	People who still want a cable box
Internet only + streaming	Internet plus a streaming plan	Your own streaming device	Check for early termination fees	People who want a lower bill
Cancel everything	Nothing from Xfinity	Return all equipment	Check for early termination fees	People moving to a new internet provider

More Ways to Lower Your Monthly Bill

Dropping TV is the biggest change. But other small steps can help too.

Return rented gear you don't use. Each extra box can add a rental charge.
Use your own modem. Xfinity lets you use a compatible modem you own. Check its approved list first.
Check your internet speed plan. A smaller household may not need the fastest tier.
Remove add-ons. Look for extra services you forgot you added.
Read every line of your bill. Ask about any fee you don't understand.

Trusted consumer groups like Which? Technology give tips on how to compare tech services and devices. Before you pay for any streaming service, make sure it is properly licensed where you live.

Step-by-Step: Set Up Streaming After You Cancel

Once your TV service is off, you can set up a paid streaming plan. SubTV IP is one choice. It offers 1, 3 or 12 month plans, and they start right after you order.

What SubTV IP Offers

99.9% uptime, which means the service is almost always online
An anti-freeze server cluster, a group of servers built to stop picture freezing
4K streams at 60 fps using HEVC, a format that keeps picture quality high with less data
Payment by PayPal or credit card
Help through WhatsApp support

It works with TiviMate 5.x, IBO Player Pro, IPTV Smarters Pro, Kodi 21 and Flex IPTV. Supported devices include Fire TV Stick 4K Max, Samsung Smart TV (Tizen), LG webOS, Android TV Box, Xiaomi Mi Box S and Apple TV.

Setup Steps

Order a 1, 3 or 12 month plan and pay by PayPal or credit card.
Save the login details you get after your order.
Install a supported player app from your device's app store.
Open the player app and enter your login details.
On an Android TV Box or Xiaomi Mi Box S, go to "Settings > Network & Internet > your Wi-Fi network > IP settings" and choose "Static."
Set DNS 1 to 1.1.1.1, which is Cloudflare DNS.
On a Samsung Smart TV, go to "Settings > General > Network > Network Status > IP Settings > DNS Setting" and choose "Enter manually."
Type 1.1.1.1 and press "OK."
In your player app, set the buffer or cache to 5,000 ms if the app lets you type a number.
In TiviMate, go to "Settings > Playback > Buffer size" and pick a larger buffer.
Restart the app and play a stream to test it.

DNS is like a phone book for the internet. It turns website names into number addresses. Some people switch DNS to help with slowdowns. A buffer is a small store of video the app loads ahead of time. A bigger buffer can help stop pauses.

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If a Step Fails

Don't worry if something goes wrong. Most problems have a quick fix.

The agent won't cancel TV. Say clearly, "I want to cancel TV service today." Ask for a supervisor if needed.
You were charged after canceling. Call back with your confirmation number and ask for a credit.
You got an equipment charge. Show your return receipt to prove you sent it back.
The streaming app won't log in. Check your login details for typos. Then contact WhatsApp support.
The picture keeps pausing. Check that DNS is set to 1.1.1.1. Then raise the buffer to 5,000 ms.
You can't find the DNS menu. Some TVs hide it. Change the DNS on your home router instead.

If you want to learn how home networks work, schools like MIT share open course material on computer networks. Knowing the basics makes it easier to fix small problems on your own.