Call Spectrum or use their online chat, and ask to remove only TV service. Say clearly that you want to keep your internet. Then return the cable boxes, but keep your modem and Wi-Fi router.
What You Need Before You Start
Have these things ready before you contact Spectrum. It makes the call shorter and keeps the agent on track.
- Your Spectrum account number. You can find it on your bill.
- The account holder's name and security PIN.
- A list of every cable box and remote you rent.
- Your latest bill, so you can compare old and new prices.
- A pen and paper for the confirmation number.
Step-by-Step: Cancel Spectrum TV and Keep Internet
Follow these steps in order. Each step is one action. Where there is a menu, the path is shown in quotes.
- Open the My Spectrum app or website and go to the "Account" tab to see which services are on your plan.
- Turn each cable box over and write down the model and serial number from its label.
- Call the customer service number printed on your Spectrum bill, or start a chat on the Spectrum website.
- Say: "I want to remove TV service and keep my internet service."
- If you get sent to a sales offer, politely repeat that you only want TV removed.
- Ask what your new internet-only monthly price will be. Bundle discounts can end when TV is removed.
- Ask if any promotion or agreement on your account has an early cancellation fee.
- Ask for a confirmation number and the exact date TV service ends.
- Return each cable box and its remote to a Spectrum store or the drop-off place the agent gives you.
- Keep the return receipt in a safe place.
- Leave your modem and Wi-Fi router plugged in. These run your internet.
- Check your next bill to make sure TV charges are gone.
How to Set Up Streaming on the Internet You Kept
Once TV is gone, your internet can carry your viewing. A streaming service sends video over the web instead of a cable line. SubTV IP is one option built for steady, high-quality playback.
- Pick a SubTV IP plan of 1, 3 or 12 months at subtvip.store.
- Pay with PayPal or a credit card through the secure checkout.
- Look for your login details. Activation is instant after your order.
- On a Fire TV Stick 4K Max, go to "Find > Search" and install a supported player, such as TiviMate or IPTV Smarters Pro.
- On an Android TV Box or Xiaomi Mi Box S, open "Apps > Google Play Store" and install a supported player.
- Open the player and type in the login details from your order.
- Set your DNS to Cloudflare 1.1.1.1. On Android TV, go to "Settings > Network & Internet > (your Wi-Fi) > IP settings > Static" and enter 1.1.1.1 as DNS 1.
- Raise the player's buffer. In TiviMate, go to "Settings > Playback > Buffer size" and pick a larger size. Where a player asks for a number, enter 5,000 ms.
Quick terms: DNS is like the internet's phone book. It turns website names into addresses. A buffer is a small store of video your device loads ahead of time. A bigger buffer helps stop pauses.
If a Step Fails
The agent says you can't drop TV alone
Ask for the internet-only plan by name. If the agent still says no, ask to speak with the retention or cancellation team. Stay calm and repeat your request.
Your internet stops working after the call
The agent may have removed the wrong service. Call back right away with your confirmation number. Ask them to restore internet on the same account.
You still see TV charges on your bill
Call or chat with Spectrum and give your confirmation number and return receipt. Ask for a credit for any charges after your end date.
Video stutters or pauses
- Check that DNS is set to 1.1.1.1.
- Raise the buffer to 5,000 ms or the largest size your player offers.
- Restart your router and your streaming device.
- Use a wired network cable if your device has a port for one.
The player won't log in
Check for typos in your login details. Letters are often case-sensitive. If it still fails, message SubTV IP support on WhatsApp.
Spectrum TV Bundle vs. Internet Plus Streaming
This table shows the main differences. Spectrum prices change by area and plan, so always ask for your own price.
| Feature | Spectrum TV + Internet Bundle | Spectrum Internet + SubTV IP |
|---|---|---|
| Cable box needed | Yes, usually rented from Spectrum | No, uses your own streaming device |
| Picture quality | Depends on your plan and box | 4K at 60 fps using HEVC streams |
| Start time | Depends on box setup | Instant activation after order |
| Plan length | Monthly billing; ask about any agreement | 1, 3 or 12 months |
| Supported devices | Spectrum box and Spectrum app | Fire TV Stick 4K Max, Samsung Tizen, LG webOS, Android TV Box, Xiaomi Mi Box S, Apple TV |
| Payment | Added to your Spectrum bill | PayPal or credit card |
| Support | Phone and online chat | WhatsApp support |
Why Keeping Internet Is the Smart Move
Your internet is the one service you can't easily replace. Your phone, laptop and smart TV all depend on it. Dropping only TV keeps everything else in your home working.
Many homes are moving from cable boxes to apps. Research firms like Forrester study how people change the way they watch at home. Tech news sites like Wired also cover streaming devices and trends often.
With TV gone, you also have fewer boxes to rent and fewer remotes on the table. One streaming stick or smart TV app can replace them all.
Picking the Right Device for Streaming
SubTV IP works with many devices you may already own. You do not need to buy new gear if your TV is fairly recent.
- Fire TV Stick 4K Max: plugs into your TV's HDMI port and supports 4K.
- Samsung Smart TV (Tizen) and LG webOS: use a player app right on the TV.
- Android TV Box and Xiaomi Mi Box S: run apps from the Google Play Store.
- Apple TV: works with supported players from the App Store.
Supported players are TiviMate 5.x, IBO Player Pro, IPTV Smarters Pro, Kodi 21 and Flex IPTV. Pick the one that runs on your device and feels easiest to use.
Why Streams Stay Smooth
SubTV IP runs on an anti-freeze server cluster. That means a group of servers shares the load, so one busy server does not stop your stream. The service reports 99.9% uptime.
Streams use HEVC. HEVC is a video format that packs sharp pictures into less data. This helps 4K video at 60 frames per second play well on a normal home connection.
Some internet providers slow down video traffic. This is called throttling. Using Cloudflare DNS (1.1.1.1) and a 5,000 ms buffer helps keep playback steady.
Ready to Replace Your Cable Box?
You kept your internet. Now put it to work with a paid premium plan that starts the moment you order. Choose 1, 3 or 12 months and pay safely with PayPal or a credit card.