What number do I call to cancel Xfinity?

Call 1-800-XFINITY, which is 1-800-934-6489. Say "cancel service" at the phone menu to reach the right team.

What are Xfinity's customer service hours for cancelling?

Xfinity lists its main line as open every day, but the cancellation team may keep shorter hours. Check the Xfinity contact page for current times before you call.

Can I cancel Xfinity without talking to a person?

You can start the process through chat in the Xfinity app or on the website. In most cases, an agent still needs to confirm the cancellation with you.

Do I have to return my Xfinity equipment after cancelling?

Yes, you must return any rented gear, such as the gateway and TV boxes. If you don't, you may be charged for unreturned equipment.

Will Xfinity charge a fee if I cancel early?

If you signed a contract, you may owe an early termination fee. Ask the agent about any fees before you confirm the cancellation.

How do I know my Xfinity cancellation went through?

Ask for a confirmation number on the call and watch for a confirmation email. Log in to your account a few days later to make sure the services show as cancelled.

What should I say if Xfinity tries to keep me?

Say "Thank you, but I'd still like to cancel today." Repeat it calmly until the agent processes your request.

How to Cancel Xfinity by Phone 2026: Numbers, Hours, Script

To cancel Xfinity by phone, call 1-800-XFINITY (1-800-934-6489) from the account holder's phone. Say "cancel service" when the automated system asks why you are calling. Ask for a confirmation number before you hang up.

What You Need Before You Call

Having these ready makes the call shorter. Agents must check who you are before they can close an account.

Your Xfinity account number, which is printed on your bill or shown in the Xfinity app
The full service address and the phone number on the account
Your account PIN or security details
The date you want service to end
A list of all your Xfinity equipment, such as the gateway and TV boxes
A pen and paper, or a notes app, to write down names and numbers

Xfinity Phone Numbers and Hours

The main line for home customers is 1-800-XFINITY. On a phone keypad, that is 1-800-934-6489. This line handles billing, service changes, and cancellations.

Xfinity lists its main phone line as open every day. The team that handles cancellations may keep shorter hours than general support. Check the current times on the Xfinity contact page before you call.

Wait times can be long at busy times, such as Monday mornings and the first days of the month. If you can, call mid-week in the late morning. Lines are often quieter then.

Step-by-Step: Cancel Xfinity by Phone

Dial 1-800-934-6489 from the phone number on the account.
When the automated system (also called the phone menu) asks why you are calling, say "Cancel service".
If the system asks again, say "Agent" or "Representative" to reach a person.
Give the agent your account number and answer the security questions.
Say clearly which services you want to end: "TV", "Internet", "Phone", or "All services".
Give the exact date you want service to stop.
Listen to any offer the agent makes, then say yes or no.
Ask for your confirmation number and write it down.
Ask how and where to return your equipment.
Ask for the date and amount of your final bill.
Write down the agent's name, the date, and the time of the call.

Script Tips: What to Say on the Call

A short script keeps the call on track. Agents in the retention team try to keep customers. "Retention" just means keeping you as a customer, often with a discount offer.

Opening Line

Start with a clear and polite request. You do not need to give a long reason.

"Hi, I'd like to cancel my Xfinity service, effective [date]."
"I've already decided. Please process the cancellation today."

If They Offer a Deal

You may hear a lower price or an upgrade. If you want to stay, ask for the full price after any promo ends. If you want to leave, repeat your request calmly.

"Thank you, but I'm not interested. Please go ahead and cancel."
"I understand. I'd still like to cancel today."

Before You Hang Up

These questions protect you from surprise charges later.

"Can I have the confirmation number for this cancellation?"
"Will you send a confirmation email?"
"What equipment do I need to return, and by what date?"
"What will my final bill be, and when will it arrive?"

Phone vs. Other Ways to Cancel

Phone is the most direct way. But it is not the only one. Here is how the main options compare.

Method	Best For	Main Upside	Watch Out For
Phone (1-800-XFINITY)	Most people	You speak to a person and get a confirmation number	Hold times and retention offers
Online chat (Xfinity app or website)	People who prefer typing	You can save a written record of the chat	You may be passed between several agents
Xfinity Store visit	People returning equipment at the same time	Cancel and hand back devices in one trip	Travel time and store lines

If a Step Fails

Calls do not always go as planned. Here is what to do in each common case.

The phone menu keeps looping: Say "Agent" a few times, or press 0. Many automated systems send you to a person after a few tries.
The call drops: Call back and give the new agent the first agent's name and the time of the call.
The agent won't cancel: Politely ask for a supervisor. Repeat the date you want service to end.
No confirmation email arrives: Log in to your account after a day or two. Check that the cancellation shows up.
You still get billed: Call again with your confirmation number and ask for the charge to be removed.

Return Your Equipment on Time

Cancelling the service does not end the deal by itself. You must also return any rented gear. If you don't, Xfinity may charge you for unreturned equipment.

Ask the agent which return options apply to you. You can usually drop gear at an Xfinity Store or use a shipping option Xfinity gives you. Keep your receipt until the final bill shows a zero balance.

What to Do After You Cancel: Moving to Streaming

Many people cancel cable TV to switch to streaming. Groups like Pew Research Internet track how home internet use keeps changing. Writers at The New Yorker Tech also cover how tech is reshaping the way people watch.

One key point: streaming needs a working internet connection. If you cancel only Xfinity TV, keep your internet plan. If you cancel internet too, set up a new provider first.

A Streaming Option to Consider

SubTV IP is a paid premium streaming subscription. It runs on an anti-freeze server cluster with 99.9% uptime. It streams in 4K at 60 fps using HEVC, a video format that keeps quality high while using less data.

Plans: 1, 3, or 12 months, with instant activation after you order
Payment: Secure options, including PayPal and credit card
Support: Help through WhatsApp
Players: TiviMate 5.x, IBO Player Pro, IPTV Smarters Pro, Kodi 21, and Flex IPTV
Devices: Fire TV Stick 4K Max, Samsung Smart TV (Tizen), LG webOS, Android TV Box, Xiaomi Mi Box S, and Apple TV

Ready to switch once your cancellation is confirmed? 👉 Get Instant Access Now

Quick Setup Tips for Smooth Streaming

Some internet providers slow down video traffic. This is called throttling. Two simple settings can help.

On an Android TV Box, open "Settings > Network & Internet", pick your network, and set the DNS to Cloudflare's 1.1.1.1. DNS is the system that turns web addresses into numbers your device can reach.
In your player app, open the playback or buffer settings and set the buffer to 5,000 ms (5 seconds). A buffer stores a few seconds of video ahead of time to stop freezing.
Restart the device so the new settings take effect.