Call Xfinity or use their online chat. Ask to remove only your TV service and keep your Internet plan. Return the TV boxes, save your confirmation number, then set up a streaming player so you still have something to watch.
What You Need Before You Start
A little prep makes the call shorter. Have these items ready before you contact Xfinity:
- Your Xfinity account number (it is printed on your bill)
- Your account PIN or the email linked to your account
- Your latest bill, so you can see what you pay now
- A list of every TV box in your home
- A streaming device, such as a Fire TV Stick 4K Max, Android TV Box, Xiaomi Mi Box S, Apple TV, Samsung Smart TV (Tizen) or LG webOS TV
- Your Wi-Fi name and password
- A pen and paper to write down names, dates and numbers
Step-by-Step: Cancel Cable and Keep Your Internet
The process has two parts. First, you drop the TV service. Then, you set up streaming on your TV.
Part 1: Drop the TV Service
- Read your latest bill. Check if your TV and Internet are sold together as a bundle. A bundle is one plan that mixes two services for one price.
- Look for a contract end date. Leaving a contract early can bring a fee, so it helps to know this first.
- Call Xfinity at 1-800-XFINITY, or open the chat on the Xfinity website or app.
- Say one clear sentence: "I want to cancel my TV service and keep my Internet."
- Ask what your new monthly Internet price will be once the TV is gone.
- Ask if any fees apply for ending TV service early.
- Ask for a confirmation number and the exact date your TV service ends. Write both down.
- Return every TV box by the date the agent gives you. Keep your modem or gateway, since that runs your Internet.
- Get a receipt for each returned box. This protects you if a fee shows up later.
Part 2: Set Up Streaming on Your TV
- Change your DNS. DNS works like the Internet's phone book. It turns website names into addresses your device can use. Cloudflare DNS (1.1.1.1) can help when your Internet provider slows down video traffic.
- On a Samsung Smart TV (Tizen), go to "Settings > General > Network > Network Status > IP Settings > DNS Setting > Enter Manually". Type 1.1.1.1 and press OK.
- On an Android TV Box or Xiaomi Mi Box S, go to "Settings > Network & Internet > [your Wi-Fi] > IP settings > Static". Enter 1.1.1.1 as DNS 1 and 1.0.0.1 as DNS 2.
- On an LG webOS TV, go to "Settings > All Settings > Network > Wi-Fi Connection > Advanced Wi-Fi Settings > Edit". Turn off automatic settings and enter 1.1.1.1 as the DNS server.
- Install a player app. On a Fire TV Stick 4K Max, go to "Find > Search" and type the app name. On Android TV, open "Apps > Get more apps". Supported players are TiviMate 5.x, IBO Player Pro, IPTV Smarters Pro, Kodi 21 and Flex IPTV.
- Order your SubTV IP plan. Your login details arrive right away, because activation is instant.
- Open your player app and enter the login details from your order.
- Set the buffer to 5,000 ms (5 seconds). A buffer is a small saved chunk of video that keeps playback smooth. Look for a path like "Settings > Playback > Buffer". Menu names vary by app.
- Restart your device so every new setting takes effect.
If a Step Fails
Most problems have a quick fix. Try these before you call anyone.
- The agent tries to sell you a new bundle: Repeat your request politely. Say you only want Internet. You do not have to accept any offer.
- Your Internet stops working after the call: Restart your modem or gateway. If it still fails, contact Xfinity and give them your confirmation number.
- Your TV will not save the DNS setting: Switch the network setting from "Automatic" to "Manual" or "Static" first, then try again.
- The player app will not log in: Check each letter in your username and password. Login details are case-sensitive, which means capital letters matter.
- Video stops or stutters: Check that the buffer is set to 5,000 ms. Then move your router closer to the TV or use a network cable.
- You are still stuck: Message SubTV IP support on WhatsApp for setup help.
Cable TV vs. Internet Plus Streaming: Quick Comparison
This table shows the main differences between keeping cable and switching to streaming over your Internet.
| Feature | Xfinity Cable TV + Internet | Xfinity Internet + SubTV IP |
|---|---|---|
| Equipment | TV boxes plus modem | Modem plus a streaming device or smart TV app |
| Picture quality | Depends on your cable plan | 4K at 60 fps with HEVC streams |
| Start time | Depends on install or setup | Instant activation after order |
| Plan length | Set by your Xfinity agreement | 1, 3 or 12 months |
| Server uptime | Not listed here | 99.9% uptime |
| Payment options | Monthly Xfinity bill | PayPal or credit card |
| Support | Xfinity phone and chat | WhatsApp support |
Why Your Internet Bill Might Change
Bundles often give a lower price for each service. When you remove TV, your Internet price may go up. This catches many people by surprise.
That is why you should ask for the new price during the call. Write it down. Then check your next bill to make sure it matches what the agent told you.
If the price is higher than you expected, you can ask about other Internet-only plans. You can also ask if you can buy your own modem instead of renting one. Just make sure any modem you buy works with Xfinity first.
How Much Internet Speed Do You Need for Streaming?
Streaming uses your home Internet instead of a cable line. So your Internet plan now does more work.
4K video needs more data than regular HD. HEVC helps here. HEVC is a video format that packs sharp 4K pictures into less data. This makes streams easier on your connection.
Keep these tips in mind:
- Use a network cable for your main TV if you can. It is often steadier than Wi-Fi.
- Place your router in an open spot, not inside a cabinet.
- Pause big downloads on other devices while you watch in 4K.
- Restart your router once in a while to clear out small glitches.
For broader tech news and tips on home streaming gear, TIME Tech covers how people are changing the way they watch TV.
Picking the Right Device and Player App
You do not need fancy gear. Many smart TVs can run a player app directly. If your TV is older, a small streaming stick or box does the job.
Supported Devices
- Fire TV Stick 4K Max
- Samsung Smart TV (Tizen)
- LG webOS TV
- Android TV Box
- Xiaomi Mi Box S
- Apple TV
Supported Player Apps
A player app is the program that shows your streams on screen. SubTV IP works with these players:
- TiviMate 5.x
- IBO Player Pro
- IPTV Smarters Pro
- Kodi 21
- Flex IPTV
Pick the app that is easy to find on your device's app store. If you want hands-on device reviews before you buy, Gadget Review is a good place to compare streaming hardware.
Choosing Your SubTV IP Plan
SubTV IP is a paid premium streaming subscription. You can choose a plan of 1, 3 or 12 months. Your access starts right after you order.
The service runs on a server cluster built to keep your picture from stalling. It also lists 99.9% uptime. Uptime is the share of time the servers stay online.
You can pay safely with PayPal or a credit card. If you need help during setup, the support team answers on WhatsApp. Before you sign up for any streaming service, check that it fits the rules where you live.
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Final Checklist After You Cut the Cord
Run through this short list once your TV service ends:
- All TV boxes are returned, and you have receipts
- Your confirmation number is saved somewhere safe
- Your next Xfinity bill shows Internet only
- Your DNS is set to 1.1.1.1 on your streaming device
- Your player app is logged in and the buffer is set to 5,000 ms
If everything checks out, you are done. You still have home Internet, and you no longer pay for a cable TV box.